CUSTOMER EXPERIENCE

Website Experience

Improve user experience and increase conversions with actionable, frictionless, real-time feedback

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Customer Experience

Overview

Your website is the first place everyone goes to learn about you and is one of the most impactful extensions of your brand.

With GetFeedback, you get actionable feedback quickly from visitors across your web properties to improve the user experience, save time and resources, and increase conversion.

GetFeedback captures targeted feedback inline, without disrupting the web experience. In other words, users are neither directed to other pages, nor surprised with pop up windows. Eliminate guesswork with visuals of what your users see and get a complete picture with intuitive insights, powerful filters, and associated open text responses.

  • Easily set up branded feedback collection, create surveys without technical knowledge, and instantly push them to your site
  • Target collection by pages, user behavior, or customer attributes to understand patterns and prioritize resource investment
  • Get an aggregated view of feedback across your site and drill into specific responses to understand the “why” behind your trends

Feedback without friction

Choose from a variety of listeners, including feedback buttons that fit seamlessly into your site, slideouts that proactively pose questions, and in-page up/down votes on specific content.

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Product Screen Website Experience

Match your web experience to your audience

Better web experience

Uncover friction in the customer journey with the help of real-time, highly-targeted contextual feedback.

Save time & resources

Identify bugs quickly and eliminate guesswork by leveraging visual feedback with technical context. Fuel your roadmap with customers’ input.

Increase conversions

Understand why visitors abandon pages or their cart with the help of powerful exit intent surveys. Match feedback with analytics data to understand journey drop off.

It helps me identify the correct problem so I don’t have to take stabs in the dark. So I can make changes and immediately measure the potential impact - that saves a lot of time.

Chrystal Jaeger

UX/UI Researcher & Designer, Build.com

Leading brands choose GetFeedback for customer insights

Yeti
Puma
Honeywell
Toyota
Carrefour

Ready to get started?

Learn more about website experience management with GetFeedback and schedule a demo.

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Marketplace

Return to marketplace

See our full suite of solutions for market research, employee and customer feedback, and more.

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Web

Mobile App Experience solution

Get more targeted insights for modern audiences by capturing feedback directly within your mobile app.

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